Nondiscrimination, Equal Access and Right to Refuse Service Policy

This policy is part of your agreement with My-SafeRide, a service of ZEO BUSINESS LLC. It is written in English; the English version is the only one that governs.

Our commitment

My-SafeRide welcomes all families regardless of race, color, religion, sex, national origin, disability, sexual orientation, or any other characteristic protected by California or federal law. All families are treated fairly and consistently.

Disability accommodations

You can ask for an accommodation for your child, for example extra boarding time or a service animal. We consider each request individually, under applicable law, and answer you in writing.

When we may refuse, suspend or end the service

We refuse, suspend or end the service only for legitimate, lawful and nondiscriminatory reasons, such as:

• unsafe conditions;
• no seat available;
• schedules we cannot serve;
• nonpayment;
• threats or abusive behavior toward a child, a driver or our team;
• repeated violations of our policies, including the Pet and Animal Safety Policy.

We tell you the reason, and a ride under way is always completed.

Concerns

If you believe you were treated unfairly, contact us at contact@my-saferide.com or through the complaint form in the app. We review every complaint and answer in writing.