Pet and Animal Safety Policy

This policy is part of your agreement with My-SafeRide, a service of ZEO BUSINESS LLC. It is written in English; the English version is the only one that governs.

Before the driver arrives

• Secure dogs, cats and other animals inside your home, or safely away from the pickup and drop-off point, before the driver arrives and until the driver leaves.
• We remind you by app notification, and by text message if you opted in, each time the driver is on the way to you.

The driver's role

• Drivers do not handle, move or care for animals.
• A driver may refuse or delay a pickup or drop-off if an animal makes it unsafe. We then contact you right away.
• A child is never left unattended because of an animal-related problem. The driver keeps your child safe with them until a safe hand-over is possible, following the hand-over rules of the Terms of Service.

Three-warning rule

• First violation: a verbal warning.
• Second violation: a written warning.
• Third violation: your transportation services may be terminated.
• An animal bite, attack or serious threat may lead to the immediate suspension of the service, without prior warnings.

Injuries and damage

Under California law, the owner of an animal, or another legally responsible person, may be liable for the medical bills, injuries and damage the animal causes. My-SafeRide remains responsible for its own negligence where the law requires it.

Service animals

We respect the protections that apply to service animals under federal and California law. If your child needs a service animal during the ride, contact us before booking and we review the request individually.

Questions

contact@my-saferide.com, +1 (510) 301-3584.