Privacy Policy

This policy explains what personal information My-SafeRide, a service of ZEO BUSINESS LLC ("we", "us"), collects, why, who receives it, how long we keep it, and the privacy rights we give you. We follow the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and the California Online Privacy Protection Act (CalOPPA), and we honor the rights below for every family. It is written in English; the English version is the only one that governs. Protecting children's information is our highest priority.

Information we collect

• Identifiers and contact data: your name, email, phone number, home address, your date of birth if you choose to give it, and account identifiers.
• Identity verification: a photo of you and an image of your government ID; the same for the people you authorize to collect your child.
• Children's information, provided by you: name, date of birth or age, school, grade, a photo, car-seat needs, and allergies or medical notes.
• Authorized people and emergency contacts: their names, phone numbers, email addresses, relationship and, for authorized people, a photo, their ID, and the record of their agreement or its withdrawal, given from the personal link we send them.
• Safety records: pick-ups and hand-overs with time, place, photo and signature; one-time codes; incidents, SOS alerts and escalations; in-cabin camera footage connected to an incident.
• Location: the addresses you give us, and the position of the vehicle during a ride (from the driver's phone). We do not track your phone or your child's.
• Payments: plans, payments, refunds and receipts. Card details are handled by Stripe; we never store your full card number.
• Communications: messages with our team, complaints, reviews, notes of the calls our team makes to you, the text messages and emails we send you with their delivery status, the history of changes to your profile, and the consents you gave with their version.
• Phone verification: the 6-digit code we text you to confirm your phone number, and the date it was confirmed.
• Ratings: after a ride, the driver may rate how the pick-up and drop-off went (1 to 5 stars, points such as a child not ready, and a comment). Only our team and the driver who wrote it can read a rating. We use ratings to improve the service and to handle problems.
• Technical data: device and browser type, notification tokens, IP address in server logs, and error reports.
• Waiting list: the information you enter on our website (name, email, phone, ZIP code, children's ages, school, needs, message), your consent to be contacted and, if you tick the box, your consent to receive text messages about your request.

Sensitive personal information

Some of this information is sensitive under the CPRA: government ID images, precise location, children's photos, and children's health information (allergies and medical notes). We use it only to provide the service safely and as the law allows: verifying who may collect a child, planning rides, responding to emergencies and keeping a safety record. We do not use it to infer characteristics about you.

How we use information

• To schedule and operate the rides, verify who may collect each child, and keep an auditable child-safety record.
• To send ride notifications by app, email and, with your consent, text message.
• To process payments, issue receipts and handle refunds and disputes.
• To answer your messages and complaints, and to contact people on the waiting list who agreed to it.
• To keep the service secure, prevent fraud and fix errors.
• To comply with the law and defend our rights.

We do not sell or share personal information (as "sell" and "share" are defined by the CCPA/CPRA), and we do not use it for cross-context behavioral advertising.

Who receives it

We disclose personal information only to the service providers we need to run My-SafeRide, under contracts limiting their use to providing their service to us:

• Supabase: database, file storage and sign-in (hosting of the app's data).
• Netlify: hosting of the app and the website (server logs).
• Stripe: card payments, receipts and card management.
• Twilio: text messages, phone verification codes, and automated calls to our own staff.
• Resend: emails.
• Google Maps Platform: maps, address lookup and road routes.
• Cloudflare Turnstile: protection of our forms (waiting list, sign-in, sign-up and password reset) against bots.
• Sentry: error reports.
• Push notification services of your browser or phone maker (Apple, Google, Mozilla): delivery of notifications.

We also disclose information to emergency services, the police or the competent authorities when a child's safety requires it or the law requires it.

Cookies and similar technologies

We use only functional cookies and local storage: to keep you signed in, to remember your language and display preferences, and to protect forms against bots. When you pay or manage your card, Stripe's pages may set their own cookies to prevent fraud. We do not use advertising, analytics or tracking cookies. Our website does not respond to "Do Not Track" signals because it does not track you.

How long we keep information

• Records that protect children and the company are kept: hand-over and pick-up records (with photos, signatures, time and place), incidents and SOS alerts, the audit log, the documents you accepted with their version, and payments. Keeping them protects your child, you and us in case of a dispute; access is limited to our operations team, and files are kept in private storage.
• Ordinary messages are erased after 1 month, unless they relate to an incident, a complaint or a bank dispute.
• Notifications are erased 30 days after you read them, or after 90 days if unread.
• The vehicle's live position is shared only during a ride and is not kept as a continuous trail.
• Waiting list information is kept until you ask us to erase it or you open an account.
• Your account data is kept while your account is open.
• Driver ratings of a family are kept while the account is open; when you delete your account, their comments are erased.
• When you delete your account, everything else is erased (addresses, preferences, ordinary messages, notifications, devices, ID images, profile and children's photos). We archive only the records listed in the first point above, together with the identity of the people involved as it was at each hand-over. The archive is readable only by our operations team, each access is logged, and it is kept until your youngest child turns 20 and for at least 7 years after the last ride, then erased.

Security

Data is encrypted in transit. Access rules make sure each family can reach only its own data, and sensitive files are kept in private storage, opened only through short-lived links. No system is perfectly secure: if a breach affects you, we will tell you as the law requires.

Children

The service is used by parents and guardians. Children do not use the app and do not give us information themselves: their information is provided by their parent or guardian, who can review, correct or delete it.

Your California privacy rights

You have the right to:

• know what personal information we collect, use and disclose, and receive a copy of it;
• correct inaccurate personal information;
• delete your personal information, subject to the records we must keep, as explained above;
• limit the use of your sensitive personal information (we already use it only for the purposes the law allows);
• opt out of the sale or sharing of your personal information (we do not sell or share it);
• exercise these rights without discrimination.

You can correct most information and request the deletion of your account directly in the app. For any other request, email contact@my-saferide.com. We verify your identity before acting and answer within 45 days. You may use an authorized agent. California residents may also ask about disclosures for direct marketing purposes (we make none).

Text messages

We send automated text messages only to people who agreed to receive them: parents who turn on text messages in the app's notification settings or text START to +1 (925) 304-8418; adults a parent authorizes to collect a child, who agree on the personal page we send them, to receive the pick-up code of the day; and people on our waiting list who tick the optional text box. Consent is optional and is not a condition of purchase. When you confirm your phone number, we also text you a one-time verification code. We record the date, the phone number and the version of the consent text. Message frequency varies with your child's rides. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party; phone numbers are disclosed only to our text message provider (Twilio) to deliver the messages.

Changes to this policy

We may update this policy. Each version is published in the app and on our website with its version number and date, and important changes are notified to you in the app. The date shown at the top of this policy is the date this version took effect.

Contact

Questions or requests: My-SafeRide (ZEO BUSINESS LLC), 785 Oak Grove Rd Ste E2-4019, Concord, CA 94518. contact@my-saferide.com, +1 (510) 301-3584.