Terms of Service and School Transportation Agreement

These terms are an agreement between My-SafeRide, a service of ZEO BUSINESS LLC, a California limited liability company ("My-SafeRide", "we", "us"), and the parent or legal guardian who holds a My-SafeRide account ("you"). They apply to every ride booked through the My-SafeRide app and to the use of our website. The Liability Waiver, the Photo and Video Consent, the Privacy Policy, the Pet and Animal Safety Policy and the Nondiscrimination, Equal Access and Right to Refuse Service Policy form part of this agreement.

1. Language of this agreement

• This agreement and all My-SafeRide legal documents are written in English. The English version is the only official version and is the only one that governs, including in any dispute.
• The app and the website may show other languages for convenience. Any translation you make or use is for your understanding only and has no legal effect.
• If you do not understand a part of this agreement, contact us before you accept it.

2. The service

• We provide scheduled school transportation for children in the service area shown on our website (currently Contra Costa County, California), operated by a licensed driver.
• Plans cover school days, Monday to Friday, for the period you pay for. Weekend rides and other occasional trips are booked as one-off rides, when seats are available.
• Pick-up and drop-off times are planned from your school's bell times. The time the vehicle will reach your pickup point is announced the evening before and confirmed in the morning. These times are estimates: traffic, weather and school schedules may change them.
• Each vehicle carries a limited number of children. When a ride is full, your request joins a waiting list and we offer you the seat when one becomes available.

3. Who can use it

• Accounts are opened by invitation only. You must be at least 18 and a parent or legal guardian of each child you register. You confirm it with a separate checkbox when you open your account.
• Children ride from age 5.
• You keep your information accurate and up to date: your identity, phone number, address, your children's information (including allergies and medical information), authorized people and emergency contacts.
• Our team reviews your profile and each child's information before the first payment and the first ride.

4. Requests, validation and payment

• Every plan, change and one-off ride is a request that our team reviews. Nothing is active, and no ride takes place, until the request is accepted and paid.
• Once a plan request is accepted, you have 48 hours to pay. Without payment, the request expires and the seat is released.
• Once a one-off ride is accepted, you pay online before the deadline shown in the app; otherwise the ride is cancelled automatically.
• Prices are those shown in the app and on our website when you pay. They are calculated by our system, including the second-child discount and the supplements that apply (a one-off ride booked less than 24 hours ahead, waiting time). Car seats and distance are included in the price.
• Payments are made by card only, through our payment processor Stripe. We never store your full card number. Every payment comes with a receipt.
• Coupons, when offered, are applied at payment and never make the total lower than $0.

5. Automatic renewal and cancellation

• Weekly and monthly plans renew automatically until you cancel. At checkout you see the price, the billing frequency and the date of the next charge, and you give your express consent to the automatic renewal.
• A weekly plan is charged every Sunday for the week ahead. A monthly plan is charged every 30 days. Your card is charged automatically at the start of each period, at the price shown in the app for that period.
• A school-year plan bought before October 21, 2026 is paid once, ends on the last school day and is never renewed. This plan is no longer offered.
• You can cancel online at any time, from the app, without calling us. Cancellation stops the automatic renewal immediately: no further charge is made, and the rides continue until the last day already paid.
• If we change the price of your plan, we tell you by email and in the app at least 7 days before the first charge at the new price, with how to cancel. You can cancel before it is charged.
• If a payment fails, we tell you right away with a link to update your card, and we try again. Rides of an unpaid period do not take place. Without payment 7 days after the first failure, your account is suspended until the payment is made.

6. Refunds

• Payments are not refundable, including for an absence, a pause, a plan cancellation or a school closure, except in the following cases: a duplicate payment, a ride cancelled by us, the end of our activity, or a one-off ride you cancel more than 24 hours before its departure (section 7).
• When we cancel a ride (for example a vehicle breakdown, illness or severe weather), we call you, then confirm by email, and the ride is refunded. We may also offer a coupon.

7. Changes, pauses, absences and closures

• To change a plan (days, times, addresses or children), you send a request in the app. The new price is calculated by our system and our team accepts or declines it. A change normally applies at the next period, at least 48 hours after it is accepted; an urgent change may apply earlier, with a prorated supplement if the new price is higher.
• You can pause a plan for chosen dates, at least 24 hours before the first ride concerned, within the yearly limit shown in the app. A pause does not extend the plan and gives no credit.
• You can mark a child absent in the app. On a plan, it is free of charge until 30 minutes before the planned pick-up time; after that, a late cancellation fee of $15 may be charged. Please still tell us, so the driver does not wait.
• You can cancel a paid one-off ride in the app. More than 24 hours before its departure, it is refunded in full to your card, automatically. Less than 24 hours before, the cancellation is accepted and the driver does not come, but the ride stays charged. A series of one-off rides can be cancelled in one go; each ride follows the same 24-hour rule.
• If no one hands over your child at the morning pick-up, a no-show fee may be charged.
• If a school closes unexpectedly, we cancel or adjust the rides concerned and tell you on every channel.

8. Fees and supplements

• Supplements and fees (waiting time, address change, late cancellation, no-show, plan change) are reviewed by our team before they are claimed. You are told the amount and the reason, and you pay from the app.
• An amount you do not pay within the time shown is added to your next scheduled charge.
• You can dispute a fee or a supplement from the app. While your complaint is open, the amount is neither claimed nor added to a charge, and we send you a reasoned decision.

9. Pick-up and hand-over

• In the morning, an adult brings your child to the designated safe pickup point near the vehicle and hands them to the driver. The driver does not enter your home and cannot leave the children on board to walk away from the vehicle.
• Keep your animals secured before the driver arrives, as described in the Pet and Animal Safety Policy.
• In the afternoon, your child is released only to the person you designated in the app: yourself or an authorized person whom our team has validated. A person other than you must give the one-time code sent to them for that day. The driver records the hand-over with a photo and a signature.
• You must designate the afternoon person at least 1 hour before the driver leaves for the return trip.
• An authorized person can withdraw their agreement at any time from their personal link. We then tell you, and rides where they were chosen come back to you. If no validated authorized person remains, new bookings are paused until another person is validated.
• If no one is at the meeting point, we call you, then your emergency contacts in order. If no one can be reached 30 minutes after the planned hand-over time, and with our operations team's approval, your child may be entrusted to the police or the competent authorities. Your child is never left alone.
• In an emergency, we may contact any of your authorized people, your emergency contacts or emergency services (911).

10. Safety on board

• Children wear a seat belt and, when the law requires it, use a suitable car seat.
• Each vehicle is equipped with an in-cabin camera that records video only, without sound, as described in the Photo and Video Consent.
• The driver may refuse or stop a ride if a child's or anyone's safety is at risk; we then contact you immediately.

11. Location and notifications

• During a ride, you see the vehicle only while it is heading to your stop or to your child's school, never at other families' stops.
• We send ride information by app notification and email, and by text message if you opt in.

12. Text message program

• Program: My-SafeRide ride alerts. If you opt in from the notification settings in the app, or by texting START to +1 (925) 304-8418, we send you automated text messages about your child's rides: pick-ups, drop-offs, delays, cancellations and safety alerts. No marketing messages are sent.
• Opting in is optional and is not a condition of purchase. People you authorize to collect your child receive the one-time code of the day by text message, with their own consent. Before you pay or book, we text you a 6-digit code to verify your phone number. If you join our waiting list and tick the text box, we text you only about your request.
• Message frequency varies with your rides. Message and data rates may apply.
• Reply STOP to cancel at any time. Reply HELP for help. You can also turn text messages off in your notification settings.
• Support: contact@my-saferide.com or +1 (510) 301-3584. Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

13. Suspension and end of the agreement

• We may suspend an account for an administrative reason (for example an unpaid amount) or a safety reason, with the reason stated. A bank dispute (chargeback) also suspends the account; this suspension is lifted when the dispute is closed in our favor, or by our team, and a later payment does not lift it. A ride under way is always completed.
• You can end this agreement by cancelling your plan and requesting the deletion of your account from your profile. Deletion takes effect at the end of the period already paid.
• We may end this agreement if you seriously or repeatedly breach it, including under the three-warning rule of the Pet and Animal Safety Policy. We refuse, suspend or end the service only for the lawful and nondiscriminatory reasons listed in our Nondiscrimination, Equal Access and Right to Refuse Service Policy. If we stop our activity, the unused part of your payments is refunded.

14. Our website

• The website informs you about the service and lets you join the waiting list. Joining it does not create an account or reserve a seat.
• You agree not to misuse the website or the app, for example by trying to access other people's data or by disrupting the service.
• The content of the website and the app belongs to us or to our licensors.

15. Liability

• Our liability is described in the Liability Waiver. Nothing in this agreement limits a liability that cannot be limited under California law.

16. Changes to this agreement

• We may update this agreement. Each version is published in the app and on our website with its version number and date. Important changes are notified to you in the app. A new version does not require a new acceptance; if you do not agree with it, you can cancel at any time.

17. Law, disputes and contact

• This agreement is governed by the laws of the State of California.
• Before any claim, please contact us: most problems can be solved quickly. Any dispute that cannot be solved amicably is brought before the competent courts located in California.
• If any part of this agreement is found invalid, the rest remains in force.
• Contact: My-SafeRide (ZEO BUSINESS LLC), 785 Oak Grove Rd Ste E2-4019, Concord, CA 94518. contact@my-saferide.com, +1 (510) 301-3584.